Our employees are engaged and happy, and we have the data to prove it! We believe in giving our employees freedom, responsibility, and opportunities to grow. Together, we create a market-leading product that helps our customers become more engaged, happy, and perform better. The success of Eletive results in millions of people having a happier everyday life! If you want to work alongside fun, driven, and supportive colleagues while creating better workplaces around the world - Eletive is the place for you! By joining a fast-growing company you will get the opportunity to influence and impact the journey ahead.
We are now looking for a Customer Sucess Manager, preferably with experience in customer relations, customer service, or customer support.
As part of our customer success team, you are expected to contribute with your knowledge and experience to help customers increase well-being and engagement with Eletive. The customer success department is growing rapidly, which gives all employees the opportunity to take great responsibility at an early stage and grow with the organization. In the role of Customer Success Manager, you will have a crucial role in keeping our customers happy and helping them get the most out of our service. Tasks include, but are not limited to:
- Onboard customers in Eletive.
- Master Eletive's technical platform and support customers.
- Educate customers in best practices and contribute with professional advice.
- Iterate and evolve the implementation process of Eletive.
- Develop and maintain strong relationships with our customers.
- Communicate product feedback and customer needs to our technical development team.
- Train and educate new colleagues within our customer success team.
What are we looking for?
To grow and thrive in the role we believe that you:
- You have very good communication skills, are service-minded, and are passionate about maintaining and developing meaningful customer relationships.
- You have great hands-on experience in technology and digital platforms.
- You are conscientious as a person and detail-oriented in your work.
- You are comfortable in having many ongoing simultaneous projects.
- You are solution-focused and ready to tackle the customer's problems.
- You are responsive and can take feedback.
- You are a team player.
- You write and speak fluent Swedish and English.
- You have a work permit and permanent residence in Sweden.
What do we offer?
We want you to love your work, your co-workers, and your workplace. We also want you to feel inspired, included, and have a lot of fun. Our aim is to be the best employer in the world!
At Eletive, you will work together with passionate, driven, and smart colleagues. We have a lot of fun together and there are many opportunities to socialize. You will also have the opportunity to have an impact on the work we do. Apart from that, we offer several company-wide benefits.
In addition to a great workplace and colleagues, you will end your day with a great feeling knowing that you are making a positive difference for people all over the world.
Do you want to become a part of our amazing team? We recruit continuously, so send in your application immediately. Apply by clicking the button below!